Stuck? Here is how to reach us.
Report a bug or suggest an enhancement →
We read every message that comes in. We are small, so we would rather not promise a response time we cannot keep every week — we reply as soon as we can.
Try these first — they answer most things faster than we can
The FAQ
Common questions about scanning, privacy, safety and what the warnings mean. Read the FAQ.
The guides
A quick start for the first ten minutes, and a full user guide covering every view. Getting started.
The specifications
Requirements, what NetVane scans, what it stores and where. Specifications.
Reporting a problem from inside NetVane
The best way to report a bug is Help → Report a problem in the app. It attaches a diagnostic report that tells us far more than a description can — and it is redacted before it leaves your machine: IP addresses and MAC addresses are stripped, and no scan contents are included.
Nothing is sent unless you click send. You tick a consent box first, you can read the whole report before sending it, and the request appears in the app’s Local-only ledger like every other outbound request. If you would rather not send it at all, Copy report puts it on your clipboard to paste into an email yourself.
netvane@grcsac.com
Useful things to include: your NetVane version (bottom of Settings), what you expected, what happened instead, and whether it happens every time. If you have a licence, your licence ID from the Licence panel helps us find you.
What we can help with, and what we cannot
We can help with: installing and running NetVane, understanding a finding, licence and billing questions, and bugs.
We cannot: administer your network for you, tell you whether you are compliant with a particular standard, or act as your security team. NetVane finds specific things and explains them. It is not a substitute for a professional assessment — and a clean result does not mean your network is secure.
Please only ever use NetVane on a network you own or are authorised to administer. See the licence agreement.